All our holidays are fully financially protected under one of the following schemes:
ATOL Bookings (i.e. where we book some or all of your flights):
Customers who commence their holiday with a flight from the United Kingdom are protected by way of our Air Travel Organiser’s Licence (ATOL) - number 9025 - held with the UK Civil Aviation Authority. If a travel firm or airline fails, the value of your entire holiday is covered, including flights and all ground arrangements. This includes repatriation if required.
UK residents who book their own international flights are also covered, provided we have booked at least one flight on your itinerary.
This protection is regulated by the UK Civil Aviation Authority and full details can be seen on their website:
www.caa.co.uk.
OR
Non-ATOL Bookings (i.e. all other holidays)
Holidays that do not meet the above criteria are protected through our Tour Operator Insurance scheme, known as Travel Vault, which is administered by Towergate Travel through Zurich Insurance PLC.
This includes flight-inclusive packages sold to non-UK residents that commence outside the UK, as well as non-flight packages, and includes repatriation if required.
Towergate can be contacted on +44 (0)1932 334140 or at tcs@towergate.co.uk.