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Tour Operators in Africa

Tour Operators in Africa, Latin America & India

2by2 Holidays - Creating unforgettable experiences
 
Travel has always been a huge part of my life and it was my passion to share my experiences which led me to establish 2by2 Holidays over 15 years ago.
 
Since then our team has grown and we have expanded our holidays from the remarkable wildlife and cultures of Africa to the iconic sights of Latin America and the tigers and temples of India, But our values and ethos remain unchanged - to give you the most wonderful experience possible in a region of the world you never thought you would visit.
 
Our company name comes from the ancient legend of Noah's Ark, where all the animals of the world went into his giant boat 'two by two' to survive the great flood - and wildlife and conservation remain as precious and thrilling to us today.
 
My enthusiasm burns as brightly as ever and I'm involved in every aspect of the business, backed up by our superb travel team. Our love for travel has certainly rubbed off on our customers, with over a third returning year after year to explore a different country or revisit an old favourite. Whatever your passion and however complex your needs, our thoughtful approach and attention to detail will ensure your holiday is just right for you.
 
As a result of our commitment to customer service, we are proud to have won the South African Tourism 'Ubuntu Award' and been a finalist in the Federation of Small Business 'Excellence in Customer Service' award.
 
'Hambe Kahle' (Travel Safely)
 
Claire Farley
Managing Director
Our Holidays
At 2by2 Holidays we are all passionate travellers. Our sales team and support staff regularly visit our destinations, ensuring our specialists knowledge remains up to date. Our service is truly bespoke and nothing is run of the mill. We are always happy to research and book unusual excursions and activities for you. We know that your holiday is very important and we always go the extra mile to make sure even the smallest details are looked after.
 
We believe that our tradition of customer service has contributed to our success in building strong, long-term relationships with our customers and suppliers. Our long-standing partnerships with our in-country teams, has also been an essential ingredient in our success. Our staff are our greatest asset and we treasure them.
Our Values
We strongly believe that travel should be a force for good, providing a crucial source of revenue for local communities. We want you to experience the very best holiday, but at the same time we wish to contribute something back to these communities wherever we can.
 
The national parks, reserves and wildlife sanctuaries that are included in our itineraries directly benefit from tourism and in many cases your income is vital to their survival. Many of the lodges we work with across Africa, Latin America and India support local projects such as childcare facilities, schools and health clinics, further improving local conditions.
 
We encourage you too to make a difference through Pack For a Purpose.
Our Loyalty Scheme
To provide extra benefits to our many returning customers, our Customer Loyalty Scheme offers the following rewards:
 
SILVER tier - 2nd holiday:
Free Airport Lounge Pass each at your UK departure airport.
 
GOLD tier - 3rd holiday onwards:
Free Airport Lounge Pass AND
Free Door-to-Door Chauffeur Transfers in a standard saloon car from one address, within 25-miles (40 km) of any UK departure airport. You can pay to cover extra mileage (approx £1.75 per mile).
 
Note: Qualifying holidays must have a minimum value of £2,500 pp. Benefits are not transferrable nor convertible into cash. Terms & Conditions apply.
Our Travel Insurance
2by2 Holidays Foundation is an Introducer Appointed Representative (IAR) of specialist insurance brokers Campbell Irvine Ltd, who are authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA's website or by phoning them on 0800 111 6787.
 
Summary details of their travel insurance policy cover can be found here.
 
If you would like a quote for your trip, please visit them online.
Our AITO Membership
Tour Operators in Africa
 
2by2 Holidays is a member of the Association of Independent Tour Operators, which represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the Association's Code of Business Practice and adhere to their Quality Charter. Visit the AITO website to find out more about the association or call 020 8744 9280.
Our Financial Protection
Tour Operators in Africa
 
All our holidays are fully financially protected under one of the following schemes:
 
ATOL Bookings (i.e. where we book some or all of your flights):
 
Customers living in the UK or Europe who book holidays that include at least one flight are protected by way of our Air Travel Organiser’s Licence (ATOL) - number 9025 - a financial protection scheme run by the UK Civil Aviation Authority. If a travel firm or airline fails, the value of your entire holiday is covered, including flights and all ground arrangements. This includes repatriation if required.
 
ATOL will not protect you if you book all your own flights direct with an airline. It also does not apply to residents of the USA and other non-European countries.
 
When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
 
For further information visit the Civil Aviation Authority's website at www.caa.co.uk/atol-protection.
OR
 
Non-ATOL Bookings (i.e. all other holidays):
 
Holidays that do not meet the above criteria are protected through our Tour Operator Insurance scheme, known as Travel Vault, which is administered by Towergate Travel through Zurich Insurance PLC.
 
In accordance with the Package Travel, Package Tour Regulations, all non-ATOL passengers booking with 2by2 Holidays Ltd are fully insured for their initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy includes repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to our insolvency.
 
In the unlikely event of our insolvency, you must immediately contact Towergate Travel on +44 (0)1932 334140 or by email at tcs@towergate.co.uk. Please ensure you retain your booking confirmation form as evidence of cover and value.
 
Policy exclusion: This policy will not cover any monies paid for Travel Insurance.
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