01582 766122
Coronavirus: a message to our customers
If you are due to travel shortly we will be in touch to support and guide you, based on current Foreign Office advice.
 
If you are ready to start planning you next holiday, our 'Book with Confidence' pledge has been created to give you peace of mind. For new bookings made before 31 August 2021, we will not charge if you need to move your holiday dates or change to a new destination due to Covid-19, up to 60 days prior to travel. You can move your holiday to any time up to 31 December 2022 or 12 months from your departure date, whichever is later*. If you are unsure of your future travel plans when you need to make this change, we will provide you with a 100% travel credit note.
* Terms and conditions
We may need to adjust the cost of your trip to reflect any seasonal differences. Sometimes non-refundable deposits are required by local suppliers, which would be specified prior to booking. If you are unable to travel, we would secure a credit note for future travel from these suppliers, but you would not get a cash refund for these items. Flights that have already been issues will be subject to the rules of your airline. All other terms and conditions remain as standard.
 
If you are looking to travel closer to home, our sister company Auriel Holidays – offers a wide range of tailor made holidays in the UK, Europe & worldwide.

Warm regards

Claire Farley, Managing Director
2by2 for holidays that will change your life
2by2 for holidays that will change your life
Call 01582 766122
UK Tour Operators in South Africa Kenya Tanzania Uganda Zimbabwe Zambia India Sri Lanka

About Us: UK Tour Operators in South & East Africa, India & Latin America

2by2 Holidays - Creating unforgettable experiences
 
Travel has always been a huge part of my life and it was my passion to share my adventures that led me to establish 2by2 Holidays over 20 years ago.
 
We are an independent family-owned business, with well-travelled sales consultants dedicated to creating unforgettable holidays, allowing you to experience the fascinating cultures and incredible wildlife of Africa, India and Latin America - regions of the world you possibly never thought you would visit. Our love of travel is shared by most of our customers, with over a third returning year after year to explore a different country or revisit an old favourite.
 
You may be interested to know that our company name comes from the old story of Noah's Ark. To survive a great flood, Noah led all the animals of the world into his giant boat '2 by 2' - and sustainable travel and wildlife conservation remain our core values. So whatever your passion and however complex your needs, our attention to detail will ensure that you have the most wonderful experience, whilst supporting the communities and wildlife in the countries that you visit.
 
Our latest initiative has been growing Auriel Holidays to bring you more tailor made experiences closer to home - in the United Kingdom, across Europe, and Worldwide.
 
Combine your ideas with our expertise and let us help you create a holiday of a lifetime. We offer a wide range of options at different price points, all of which can be tailor made to your needs. To start planning your next trip, email or call us today +44 (0)1582 766122 to speak with one of our specialist consultants.
 
'Hambe Kahle' (Travel Safely)
 
Claire Farley
Managing Director
Our Holidays
At 2by2 Holidays we are all passionate travellers. Our sales team and support staff regularly visit our destinations, to ensure that specialists knowledge remains up to date. Our service is truly bespoke and we are always happy to research and book unusual excursions and activities for you. We know that your holiday is very important and we always go the extra mile to make sure even the smallest details are looked after.
 
We believe that our tradition of customer service has contributed to our success in building strong, long-term relationships with our customers. Our long-standing partnerships with our in-country suppliers has also been an essential ingredient in our success.
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As tailor made specialists, we offer a comprehensive range of holidays - including self-drive, resort packages, fly-in safari packages, private tours and escorted group tours.
 
We also have plenty for sports enthusiasts, from playing golf on award winning courses, to walking safaris, horse riding with the Big Five and diving or fishing in the warm Indian Ocean.
Our Values
UK Tour Operators in South Africa Kenya Tanzania Uganda Zimbabwe Zambia India Sri Lanka
We believe that travel should be a force for good, providing a crucial source of revenue for local communities and for wildlife conservation. We want you to experience the very best holiday, but at the same time we wish to contribute something back to these communities wherever we can.
 
The national parks, reserves and wildlife sanctuaries that are included in our itineraries directly benefit from tourism and in many cases your income is vital to their survival. Many of the lodges we work with across Africa, Latin America and India support local projects such as childcare facilities, schools and health clinics, further improving local conditions.
 
If you are able, we suggest you pack a few deflated footballs and/or writing essentials, to donate to a local school. You can also make a difference through Pack For a Purpose.
Our Loyalty Scheme
To provide extra benefits to our many returning customers, our Customer Loyalty Scheme offers the following rewards:
 
SILVER tier - 2nd holiday:
Free Airport Lounge Pass at your UK departure airport.
 
GOLD tier - 3rd holiday onwards:
Free Airport Lounge Pass AND
Free Door-to-Door Chauffeur Transfers in a standard saloon car from one address, within 25 miles (40 km) of any UK departure airport. You can pay to cover extra mileage (approx £1.75 per mile).
 
Note: Qualifying holidays must have a minimum value of £2,500 per person. Benefits are not transferrable nor convertible into cash. Terms & Conditions apply.
Travel Insurance
UK Tour Operators in South Africa Kenya Tanzania Uganda Zimbabwe Zambia India Sri Lanka
2by2 Holidays is an approved introducer of Rush Insurance Services Limited, who are authorised and regulated by the Financial Conduct Authority. They offer single and annual multi-trip policies, including Covid-19 cover. Remember that all pre-existing conditions must be declared.
 
Our AITO Membership
UK Tour Operators in South Africa Kenya Tanzania Uganda Zimbabwe Zambia India Sri Lanka
 
2by2 Holidays is a member of AITO - the association which represents Britain’s leading independent tour operators and encourages high standards of quality and service. We abide by the association's Code of Business Practice and adhere to their Quality Charter. Visit the AITO website to find out more about the association or call 020 8744 9280.
 
Mindful of the global climate crisis and the CO2 emissions debate, AITO seeks to promote meaningful and sustainable travel in collaboration with key stakeholders, including fellow members & business partners, the wider travel industry, regulators and government. By engaging with the core topics of aviation, over-tourism, consumer travel practices, industry sustainability, carbon emissions and greenhouse gases, AITO seeks to contribute to the essential decrease in global warming, whilst continuing to promote the benefits of meaningful travel.
Our Financial Protection
UK Tour Operators in South Africa Kenya Tanzania Uganda Zimbabwe Zambia India Sri Lanka
 
All our holidays are fully financially protected under one of the following schemes:
 
ATOL Bookings (i.e. where we book some or all of your flights):
 
Customers living in the UK who book holidays that include at least one flight are protected by way of our Air Travel Organiser’s Licence (ATOL) - number 9025 - a financial protection scheme run by the UK Civil Aviation Authority. If a travel firm fails, the full value of what you have paid for your holiday is covered, including flights and all ground arrangements. This includes repatriation if required.
 
ATOL will not protect you if you book all your own flights direct with the airline. It also does not apply to non-UK residents, who are protected by our client Trust Account (see below).
 
When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information visit the Civil Aviation Authority's website at www.caa.co.uk/atol-protection.
OR
 
Non-ATOL Bookings (i.e. all other holidays):
 
Holidays booked on or after 1 February 2021 that do not meet the above criteria (e.g. you have not booked any flights, or you do not live in the UK), are protected through our Client Trust Account in accordance with the Package Travel & Linked Travel Arrangements Regulations of 2018.
 
Holidays booked or rolled over prior to 31 January 2021 will be protected through our Tour Operator Insurance policy, known as Travel Vault, which is administered by Towergate Travel through Zurich Insurance PLC. In the event of the insolvency of 2by2 Holidays, this policy will cover all payments that you have made to us for your holiday, but it will not cover any money paid to 3rd parties for travel insurance. In the unlikely event of our insolvency, you must immediately contact Towergate Travel on +44 (0)1932 334140 or by email at tcs@towergate.co.uk. You will need to produce your booking confirmation form as evidence of your cover and value.